Our company firmly believes that high-quality, systematic, comprehensive and efficient service is the cornerstone of sustainable development. Through years of continuous exploration and innovation, we have established the service philosophy of customer-oriented and quality foremost.Aiming to build a first-class service enterprise in China via standardized management and advanced technology, we have formulated the quality policy:Standardize management systems, strengthen process control, ensure product quality, and pursue customer satisfaction.We always adhere to the principle of "customer first", strive to improve our sales and service system, and deliver professional pre-sales, in-sales and after-sales services to all clients.

Service Commitment

I. Pre-sales Service Commitment 

1、Professional consultation is available. We will reply to your professional technical questions within 2 hours.
     2、Detailed documents provision. We will send out the required technical materials within 4 hours, ensuring your receipt within two days.
     3、Reasonable quotation supply. We will provide you with a reasonable quotation within 2 hours.
     4、Factory visit reception. We welcome your inspection at any time and try our best to offer all convenient conditions.

II. In-sales Service Commitment

1、We sign contracts and technical agreements with customers in accordance with the national unified Industrial Product Sales Contract.
     2、We strictly abide by the Contract Law to ensure the smooth performance of all contracts and technical greements.
     3、We deliver high-quality products on time and in full quantity, and adopt the optimal transportation scheme to guarantee intact delivery.
     4、We maintain active communication with operators, respect customers’ arrangements and provide thoughtful technical support.
     5、We provide inspection, installation, commissioning, training and other services as stipulated in the contract.
     6、All customers, regardless of order size, enjoy fair pricing and equal services.

III. After-sales Time-limited Service Commitment

1. We provide targeted technical training and relevant technical documents as required by customers.
     2. For products with quality defects, we offer one-year free warranty and lifelong maintenance, subject to special contract agreements.
     3、Telephone guidance will be provided within 15 minutes to help you resolve simple equipment faults independently.
     4、For instruments under 10kg, faults will be solved within two days, or alternative equipment will be provided for temporary use until the defective unit is repaired.
     5、For instruments over 10kg, faults will be fixed within three days, or alternative equipment will be provided for temporary use until maintenance is completed.
     6、All sold equipment enjoys 3 years of free maintenance, lifelong repair service, long-term spare parts supply and free software upgrades.

Our Advantages

a、Strong R&D strength: We are capable of jointly developing new projects with provincial-level institutions such as electric power research institutes.
     b、Standard quality management: We fully implement the ISO9001:2000 quality management system.
     c、Prompt and considerate service: We strictly implement the official sales service commitment regulations.
     d、Reliable product performance: We advocate fair competition with all manufacturers in the industry.